Technology Services

Student technology services support the college community with the latest technology in and out of the classroom.

One Stop Support: 1-844-456-3876

• Note that the days and hours of operation apply to all areas of assistance (Star ID, Zoom, etc.)

Zoom

Below you will find information about resources available to students, faculty and staff to assist them in distance learning and working from home.

• Zoom Overview [PDF]
• Zoom Resource Guide [PDF]

Zoom Overview Video

Kaltura MediaSpace

With the MediaSpace Video Portal, you can securely create, upload, trim or clip, closed caption, and share videos and audio media presentations. You can share a url or embed the media into web pages or into D2L Brightspace.

• Sharing media using Kaltura MediaSpace [PDF]

Student Computer Lab

Student computer labs are located in the library on both campuses. Computer labs have internet access and the latest version of Microsoft Office.

Hutchinson computer lab hours

• Monday – Thursday: 8:00 am – 9:00 pm
• Friday: 8:00 am – 4:00 pm

Willmar computer lab hours

• Monday – Thursday: 7:30 am – 7:00 pm
• Friday: 7:30 am – 4:00 pm

Computer Use

Ridgewater College provides a high-speed network and other information technology resources to help you accomplish your educational goals. By using the computers at Ridgewater College, you agree to the MinnState Acceptable Use of Computers and Information Technology Resources policy. Specifically, you agree not to use Ridgewater College resources for unauthorized duplication, use, or distribution of copyrighted materials, including music and video files. Ridgewater College considers unauthorized peer-to-peer file sharing of copyrighted music and videos to be an inappropriate use of its network resources. P2P and File Sharing

Help and Support

If your request is not urgent please submit a ticket through the web help desk

If your request is urgent, call the Ridgewater help desk at 320-234-8777. You may also visit your campus IT office:

Hutchinson IT Office: Room 128

Willmar IT Office: Room L110

If you need help with a personal device, contact the student-run Computer Support Technician help desk.

Hutchinson: 320-234-8550

Willmar: 320-222-7483

StarID

Microsoft Office 365

Ridgewater provides Microsoft Office 365 to every student free of charge. This gives you the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more. Current Ridgewater students will be able to use the software for free as long as the program continues.

Microsoft Office 365 Benefits

• Install one up to five compatible PCs and Macs, plus five tablets (including iPad)
• Use with OneDrive for automatic device syncing
• Gain valuable skills on the world’s most popular productivity software
• Use the same programs as your professors to ensure full file fidelity

Getting Microsoft Office 365 [PDF]

Need help downloading and installing Office 365? Check out these Office 365 installation tips.

Microsoft OneDrive

OneDrive is your personal storage file in the cloud. It allows you to store files and access them from virtually any device with internet access.

To access, log in to your Ridgewater College email. When you are logged in, a menu of blue tiles will appear. Click the OneDrive tile. To upload documents, click on Upload on the documents page, then drag your file and place it in Drop Your File Here. When the Choose File to Upload window appears, select the drive where your files are currently loaded.

To create a new document within OneDrive, select New from the OneDrive documents page. Then, select the type of document you want to create.

Email Setup

Every cell phone is a little bit different, but below are some general setup options.

1. In your email, app or account settings choose Microsoft Exchange or corporate email.
2. Enter your email address in the appropriate box.
3. Enter your password in the appropriate box. This is the same password that is set for your StarID. *Most phones (like the iPhone) will often auto detect the rest of information from here; if not, read the instructions below.
4. If a username is required,
   Staff: enter “Your StarID”@minnstate.edu
   Students: enter “Your StarID”@go.minnstate.edu
5. If a server is required: enter outlook.office365.com.
6. Enable SSL if asked.
7. If these steps don’t appear to work, restart your device.

If you need further help setting up your account, review the Microsoft support webpage. You may also view email FAQs or contact the help desk: 320-234-8777.