Customer Service Specialist – Intermediate – Administrative Assistant
Full-time, Unlimited AFSCME Vacancy Notice
Classification: Customer Service Specialist- Intermediate (CSS-I)
Campus: Willmar
Bargaining Unit: AFSCME, 206
Employment Condition: Unlimited, Full-time
Classified Status: Classified
Work Schedule: Monday- Friday, 8:00AM-4:30PM
Work Area: Student Services
Wage: $20.45- $27.12/ hr.
PCN: 00760000
Job Summary
This position serves as the front line of the Student Services department and provides administrative support college-wide, which may include but is not limited to data entry, management of student files and records, document imaging, scheduling appointments, taking meeting minutes and being assigned special projects by others within the college. This position delivers support to students and their families, faculty, staff, and others in the college community by providing essential information, assistance navigating online resources, answering questions in the areas of course enrollment information, academic records, financial aid, disability services, payments and billing. This position requires a high level of customer service, professional knowledge and ongoing training to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. The person in this position must be able to work independently, with minimal supervision and possess the interpersonal communication skills needed to do work for multiple people.
Job Information Sheet [PDF]
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